Frequently Asked Questions
Everything you need to know about shopping with J. Pavilion
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
What is the J. Pavilion return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, J. Pavilion ships to addresses within the United States and Canada. We are working on expanding our international shipping capabilities soon.
How do I contact customer support for product issues?
Our support team is available via email at [email protected] or through our live chat feature during business hours, Monday through Friday.